Refund policy

Scope of this policy

This Refund Policy applies to payments made directly to GHL Elite Ops for custom implementation, consulting, optimization, automation, integration, content, and ongoing management services.

A signed client agreement, proposal, statement of work, or order form may contain additional or different payment, cancellation, and refund terms. When it does, the signed client agreement controls.

Custom services cannot be returned

GHL Elite Ops performs custom work based on each client’s business processes, requirements, systems, accounts, approvals, and requested deliverables.

Custom configurations, workflows, websites, automations, integrations, content, documentation, and related services cannot be returned in the same manner as a physical product.

A client’s decision not to use completed work, change business direction, replace personnel, discontinue a platform, or stop an internal project does not create a right to a refund for work already performed.

Implementation and setup fees

Implementation, setup, onboarding, audit, discovery, strategy, mapping, and project-reservation fees become non-refundable once GHL Elite Ops begins work or commits dedicated production capacity or nonrecoverable expenses to the engagement.

Work is considered to have begun when GHL Elite Ops performs any project-related activity, including:

• Discovery or planning meetings.
• Account or system review.
• Process mapping.
• Research or technical planning.
• Design, writing, coding, or configuration.
• Workflow, pipeline, form, calendar, or field creation.
• Integration or automation development.
• Testing, documentation, or project management.
• Reservation of dedicated project capacity.
• Purchase or commitment of third-party resources.

A cancellation request received before work begins may be considered for a refund, less payment-processing fees, nonrecoverable expenses, and any agreed reservation or administrative fee.

Completed work and project milestones

Fees associated with completed work, completed milestones, accepted deliverables, delivered files, configured systems, or work already made available in a client-controlled account are non-refundable.

Where a project is billed in stages, cancellation does not require GHL Elite Ops to refund completed stages. Any treatment of unfinished stages will be determined by the client agreement and the amount of work actually performed or committed.

Client-controlled systems and deliverables

Many GHL Elite Ops services are implemented directly inside accounts controlled by the client, including GoHighLevel, hosting, automation, communications, social, advertising, or other connected platforms.

Subject to full payment and the applicable client agreement, the client may continue controlling and using the completed configurations and deliverables placed in its accounts.

Continued possession or control of completed work is not grounds for a refund.

Recurring and management services

Recurring management, support, maintenance, content, automation, monitoring, or consulting fees are non-refundable once the applicable billing period begins.

Cancellation affects future billing only after any required notice period, minimum commitment, or contractual term has been satisfied.

GHL Elite Ops does not provide prorated refunds for an active billing period unless required by law or expressly agreed in writing.

Third-party charges

Charges paid to or incurred through third-party providers are non-refundable by GHL Elite Ops.

These may include platform subscriptions, telephone numbers, email, SMS, AI usage, domains, hosting, advertising, media, licensed assets, processing fees, APIs, software subscriptions, and other external services.

Third-party refunds, credits, cancellations, and account access are governed by the applicable provider’s policies.

Client delays and unavailable access

Delays caused by missing content, unavailable credentials, incomplete approvals, lack of access, delayed feedback, changes in direction, platform restrictions, or other client dependencies do not create an automatic right to a refund.

GHL Elite Ops may adjust project timelines, pause work, reschedule resources, or invoice according to the client agreement when required client participation is delayed.

Problems with delivered services

If you believe delivered work materially differs from the written scope, contact GHL Elite Ops promptly and identify the specific issue.

Where reasonably possible, GHL Elite Ops will first be given an opportunity to inspect, correct, repair, reperform, or complete the affected work.

If GHL Elite Ops is unable to deliver a material portion of the agreed scope, any credit or refund will be limited to the undelivered portion, subject to the applicable client agreement and law.

Payment disputes

Clients should contact GHL Elite Ops before initiating a payment dispute so that billing errors, scope questions, or service concerns can be reviewed directly.

Initiating a payment dispute does not itself cancel a client agreement or determine whether an amount is properly owed.

Nothing in this policy limits any payment-dispute or consumer right that cannot legally be waived.

Exceptions required by law

This policy does not exclude refunds, cancellation rights, or remedies that must be provided under applicable law.